The Customer Relationship Center processes incoming calls from our customers, namely requests for assistance, for information, complaints but also we make calls to our customers, namely satisfaction surveys to check their level of satisfaction, but also when the marketing department launches a new product, we call the customers to check whether the product meets the needs of our customers, if we can improve this product and what can be corrected on this product. So we make calls in this direction, but also we make call to serve as support to the other existing departments at Microcred. I am next to Sodah, who is currently processing a request for information. She is creating what is called a ticket for tracking the customer's request. We use Zendesk here. It's a ticketing tool which allows to see the traceability of the call firstly, but also to follow up. Is the request processed on time? Because the customer does not have to wait too long without having an answer. This t...